Terms and Conditions

1. Acceptance of Terms

Your use of the Jubaway website and booking of services constitutes your full agreement to these terms and conditions. If you do not agree to any part of them, please do not use the site.

2. Booking and Payment Mechanism

The booking request is submitted via the website and is considered provisional until you are contacted via WhatsApp and it is confirmed by the customer service team. The prices shown on the website are fixed and do not include any hidden fees.

3. Cancellation and Modification Policy

We understand that travel plans change, so we offer our customers the following:

• The trip time can be modified free of charge at least 12 hours before the scheduled time.
• In case of cancellation, please inform us via WhatsApp well in advance of the trip time so the cars can be rescheduled.

4. Luggage and Passengers Policy

The customer must adhere to the maximum number of passengers and bags specified for each car on the website. If the actual number exceeds the booked number, the company reserves the right to refuse service or request additional fees to provide a larger car.

5. Customer Responsibilities

The customer is fully responsible for entering their data correctly (mobile number, flight number, departure point, and destination). The website is not responsible for any delay resulting from entering incorrect data.